Refund Policy

Last updated: December 1, 2025

Please read this refund policy carefully before making a purchase.

Introduction

Welcome to Smart IPTV App. We are committed to delivering the best possible streaming experience and customer service. However, we understand that sometimes our service may not meet your expectations. This document outlines the conditions under which you may request a refund from Smart IPTV App.

Non-Refundable Policy After Activation

Once your subscription has been activated, we do not offer refunds, cancellations, or changes.

At Smart IPTV App, our responsibility is limited to activating your subscription for the agreed period. A screenshot showing your active subscription in our panel will be sent to your email as proof of activation.

We strongly recommend purchasing a trial before committing to a full subscription, to ensure our service meets your expectations.

Eligibility for Refund (Before Activation Only)

Refunds are only available for purchases made before the service activation.
To be eligible for a refund, the following conditions must be met:

  • The refund request must be submitted before activation.

  • The customer must provide valid proof or evidence of issues with the purchased service.

  • A valid reason for the refund must be provided.

  • The request must be submitted through Smart IPTV App customer support via our website, email, or WhatsApp.

Refund Process

To request a refund before activation, please follow these steps:

  1. Contact our support team via website, email, or WhatsApp.

  2. Provide a valid reason for the refund request.

  3. Our support team will review your request to determine eligibility.

  4. If eligible, you will receive a refund form to complete.

  5. Fill out the refund form with all required information.

  6. Your refund request will be processed within five (5) business days.

  7. Once approved, you will receive a confirmation email, and the refund will be issued using the original payment method.

Exceptions

Your refund request may not be approved in the following cases:

  • No valid reason is provided.

  • The request is made after activation.

  • The customer violates the Terms & Conditions of Smart IPTV App.

  • The customer simply changes their mind about the service.

Non-Refundable Items

The following cannot be refunded:

  • All trial products

  • All reseller products

  • Payments for automatic recurring subscriptions

  • Services that have already been activated

Contact Information

If you have questions or concerns about this refund policy, you can contact us anytime:

📧 Email: support@smartiptvapp.com
📱 WhatsApp: Click here to chat with our support team
🌐 Website: www.smartiptvapp.com

Our team is always available to assist you

Modification of Refund Policy

Smart IPTV App reserves the right to update, modify, or amend this refund policy at any time. All changes will be posted on our website. We encourage customers to review the policy periodically.

Severability

If any part of this refund policy is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Acceptance of Refund Policy

By purchasing a service from Smart IPTV App, you acknowledge that you have read, understood, and agreed to this refund policy. It is the customer’s responsibility to review this policy before making a purchase.